Firstly, we are extremely sorry about any crashes and errors you are experiencing. We are aware that some players may experience those and we are working on resolving this as soon as that's possible. Unfortunately, the servers are controlled by a third-party company so this takes longer than anticipated. Should you have any more queries, please feel free to reach out to us again!

You can, however, help us and speed-up this process by describing your problem and providing more details to our Support Team via the in-game Support Chat. Here are some of the questions you can answer to help us investigate the issue quicker:
- Did you get an error code? If so, what was it?
- Are you stuck on the loading screen? If so, at what part of the game?
Any screenshots are also much appreciated.