My game crashes/is loading too long. What can I do?

First of all, we are extremely sorry that you've experienced any crashes or longer loading times. This is, of course, not intentional and we...

Mailbox is showing that I received some messages but there is nothing in there. Is it a bug?

Whenever you experience such thing, restart the game and your mailbox should work correctly. Do note that messages older than 30 days are de...

I noticed a bug in your game. What can I do?

Oops! That's definitely not intentional and it should be fixed right away!First, we are sorry if this bug caused you any inconvenience. Seco...

There are no more ads available! What should I do?

In this case, the problem is dependent on your ad provider and managed by a 3rd party company. It basically mean that the ad provider no lon...

I can't log in / my game constantly crashes / I'm getting and error!

Firstly, we are extremely sorry about any crashes and errors you are experiencing. Secondly, our team has been made aware of it and will be ...

My game crashed and I lost energy/ticket/rewards!

Such problems are dependent on an unstable internet connection between your device and our servers. Don't worry, it's likely not your fault,...

I've got a red exclamation mark! What can I do?

If you see a red exclamation mark on your screen, it means your device is having trouble loading the game. Here are a few things you can do ...

I paid for Subscription but it's not active.

Sometimes it can take up to 24 hours for payments to go through. If after this time your Subscription is still not active, send us a message...

Not enough storage bug

The "Not enough storage" bug often happens for Android users only. It is mainly caused by the systems' cache or lack of storage fo...